How am I being rejected because of fraudulent activity for pua benefits? How did I do that? How do I overcome this false information?

I signed up for pua and its saying I’m denied after almost 2 half months certifying my benefits and it kept showing pending problem benefits payment control but I researched it and was confused cause I’m not really smart when it comes to this stuff or computer stuff I even called and left my call back number no call me back I kept trying and trying to call everyday even tho I kept getting I left my number once and you can only leave it one time till they call you back but never no call so I tried email them and if I would get a email back from them it would never have anything to do with the question I ask and then half my emails won’t send out so I just didn’t know what to do I even ask people that’s on pua if they knew what it meant and no one knew they even try to research and still couldn’t figure it out and on the determination email they sent it says make sure I click on important messages to solve issues if any and documents but when go to the pua page I never seen no important messages or nothing I do not understand now I’m denied for every week I was off work and there trying to say they think there is fraudulent activity and I don’t even know how please help me